HECToR Service Report, October
The report is presented in two parts.
Phase 2a system report
Note: XT4 was down for extensive testing between 15 October and 26 October 2010 and was not available for use. Adjusted utilisation figures are: for the period 1-15 October: 89.5%; for 26-31 October: 43.4%. This averages to 76.3%.
- A report generated by SAFE, the systems administration
software. This includes:
- Time usage, broken down by project and by queue;
- Slowdown figures;
- Disk usage, broken down by project;
- Helpdesk activity.
- A report provided by HECToR staff. This includes::
- System availability, including incidents, failures, MTBF and serviceability;
- Courses held and attendance at them (information provided by NAG Ltd);
- Quality tokens set over the last month;
- Staff effort for the USL and OSG groups;
- Performance metrics.
Phase 2b system report (non-contractual service)
- A report generated by SAFE, the systems administration
software. This includes:
- Time usage, broken down by project and by queue;
- Slowdown figures;
- Disk usage, broken down by project;
- Helpdesk activity.
- A report provided by HECToR staff. This includes:
- System availability, including incidents, failures, MTBF and serviceability;
- Performance metrics.