The HECToR Service is now closed and has been superceded by ARCHER.

HECToR Service Report, October

The report is presented in two parts.

Phase 2a system report

Note: XT4 was down for extensive testing between 15 October and 26 October 2010 and was not available for use. Adjusted utilisation figures are: for the period 1-15 October: 89.5%; for 26-31 October: 43.4%. This averages to 76.3%.

  • A report generated by SAFE, the systems administration software. This includes:
    • Time usage, broken down by project and by queue;
    • Slowdown figures;
    • Disk usage, broken down by project;
    • Helpdesk activity.
  • A report provided by HECToR staff. This includes::
    • System availability, including incidents, failures, MTBF and serviceability;
    • Courses held and attendance at them (information provided by NAG Ltd);
    • Quality tokens set over the last month;
    • Staff effort for the USL and OSG groups;
    • Performance metrics.

Phase 2b system report (non-contractual service)

  • A report generated by SAFE, the systems administration software. This includes:
    • Time usage, broken down by project and by queue;
    • Slowdown figures;
    • Disk usage, broken down by project;
    • Helpdesk activity.
  • A report provided by HECToR staff. This includes:
    • System availability, including incidents, failures, MTBF and serviceability;
    • Performance metrics.