Support

Support for the HECToR service is available in a number of different ways. Please use the links on this page to access the various support resources.

Support for users of the HECToR service is provided by the staff of NAG Ltd, EPCC at the University of Edinburgh, and STFC Daresbury Laboratory.

The HECToR Helpdesk

Through the helpdesk you can ask for help and information about all aspects of the service.

Further helpdesk information…

Documentation

Full documentation for the service. Includes the HECToR User Guide, Best Practice Guides covering technical aspects of the service and links to Cray documentation.

Read the documentation…

FAQ

Frequently Asked Questions about all aspects of the service including: administering your HECToR project, technical queries and much more.

Access the FAQ…

Computational Science and Engineering (CSE) Support

The CSE support for HECToR is provided by a team of HPC specialists from NAG Ltd. This service is to assist the user in making the best use of HECToR. The section includes information on training, technical for grant applications, technical support for users and applying for distributed CSE support projects.

Go to the CSE section…

User wiki

The user wiki is available to all users. When you go there, you will be asked to provide a username and password - type your email address, as it is known to SAFE, and your SAFE password.

Access the user wiki…

Training

Training courses are provided by NAG Ltd as part of CSE support.

More training information…