The HECToR Service is now closed and has been superceded by ARCHER.

HECToR Monthly Report, August 2010

Information on the utilisation, disk allocations, slowdowns and helpdesk statistics can be found in the associated SAFE monthly report.

This report relates to the Phase 2a service only. Performance statistics for the non-contractual Phase 2b system can be found here.

Dates covered: 08:00 1 August 2010 to 08:00 1 September 2010
Number of hours: 744

1: Availability

Scheduled down time: 25 hours 59 minutes (includes the full site power down on 18/8/2010 for 15 hours).

Incidents

The following incidents were recorded:

SeverityNumber
12
22
319
40

Of the four severity levels, level 1 corresponds to a contractual failure.

Out of the 19 SEV-3 Incidents, 19 were attributed to single node failure events.

Details of severity level 1 incidents

ID Date Description Length Attribution
Incident-4271 16/08/2010 Voltage fault 06:54 Cray
Incident-4356 25/08/2010 Node failure provoked HSN collapse 03:28 Cray

MTBF and Serviceability

AttributionFailuresMTBFUDTServiceability
Cray236610:22:0098.6%
Site000:00:00100%
External000:00:00100%
Other000:00:00100%
Overall236610:22:0098.6%
  • Note 1: Serviceability%= 100*(WCT-SDT-UDT)/(WCT-SDT)
  • Note 2: MTBF (Mean Time Between Failures) is defined as 732/Number of failures.

Details of single node failures

Error Type Number
RX message header CRC Error 5
RX message CRC Error 5
RX packet sequence number error 2
MCA bk0-bk4 error 4
Software/application related error 1
Node(s) admin down 1
Node(s) cold started 1

2: Courses

This information is supplied by NAG Ltd

There were no courses in August.

3: Quality Tokens

Date Tokens Awarded Comment Consortium
20-Aug-2010 17:09:44 * * * * * Positive feedback; no comment from the user e125/e24

4: Hours Worked

GroupDays workedFTEs
USL74.34.2
OSG85.3 4.8

5: Performance Metrics

Technology Provision

Description TSL FSL Value
Technology reliability 85% 98.5% 98.6%
Technology throughput 7000 hours 8367 hours 8347 hours
Capability job completion rate 70% 90% 98.1%
Technology MTBF 100 hours 126.4 hours 366

Note: Technology throughput is calculated: 12*(732-UDT-SDT); 732 - annual average number of hours in a month

Note: MTBF is calculated as 732/number of failures

Service Provision

Description TSL FSL USL Value
Percentage of non-in-depth
queries resolved within one day
85% 97% 99% 99%
Number of SP FTEs 7.3 8.0 8.7 9.0
SP Serviceability 80% 99% 99.5% 100%