The HECToR Service is now closed and has been superceded by ARCHER.

An introduction to the support available for HECToR users.

Support for HECToR Users

Support for HECToR users is provided via the web, training courses and dedicated high-end computing consultants from EPCC and NAG Ltd..

The HECToR Helpdesk

Requests for support and responses to specific user issues are co-ordinated via the HECToR Helpdesk. The Helpdesk provides cover Monday to Friday 0830-1800 (excluding UK Bank Holidays).

The helpdesk can be contacted:

  • By e-mail, to
  • By telephone, to 0131-650 5029
  • By fax, to 0131-650 6710
  • By post, to:

    Liz Sim
    University of Edinburgh
    The King's Buildings
    Mayfield Road

How can I get dedicated support for my project?

A number of paths are open to getting dedicated support in using HECToR for your research.

What documentation is available?

The majority of the HECToR documentation is freely available online.We provide a detailed user guide, answers to frequently asked questions, and good practice guides.

Access the HECToR Documentation…

All registered users also have access to a User Wiki for sharing hints, tips and ideas.

Access the HECToR User Wiki…

What training courses are available?

Training courses are available for all levels of user - from basic introductions to HPC and HECToR, to advanced techniques and application tuning.

These HPC training courses are provided free of charge to HECToR users and UK academics whose work is covered by the remit of one of the participating research councils (EPSRC, NERC and BBSRC).

Other people may attend on payment of a course fee. All of the upcoming training courses are listed on the training page.